Reservation Assistant

Spa & Sports Management

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Great names in the hospitality sector use the market leading Reservation Assistant software including: “Rogner-Bad Blumau“, Austria, “Land Fleesensee” or “Brenner’s Park Hotel”, Grmany, “Belle Mare Plage”, Mauritius, “Kempinski Emirates Palace” or “Hyatt Hotels”, the USA, Australia, Asia and Dubai, “Grandhotel Bad Ragaz” and “Therme Vals” Spa, Switzerland, “FourSeasons”, Sydney, etc.

This market endorsement is not surprising, because Reservation Assistant provides so many features both to improve your operating result and to secure your competitive advantage. .

How Reservation Assistant helps you to save costs

Additional services and facilities provided by your resort contribute to increased revenue. However, these services incur high personnel costs. Efficient optimization of these resources with market leading systems is a key profit driver. 

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Business Optimization 

Do you already offer a wide range of facilities and services?  
Do these need a wide range of differently qualified staff members?  
Can your guests book these services anytime, anywhere with any member of staff?

With Reservation Assistant, any staff member can easily and automatically select the appropriate qualified personnel according to your pre-defined criteria. When accepting a guest booking, it is not easy for a staff member to make an optimal choice that considers all the business elements. You can set criteria to optimize elements such as:  

the availability of personnel,  
the variable costs of different personnel skills at different times,  
the utilization maximization of the service or facility, 
a guest preference for a particular therapist or instructor. 

Reservation Assistant rapidly and automatically presents an “optimum” proposal. Even staff members who are not acquainted with the business logic can easily optimize reservations. Of course, an employee can override an “optimum” proposal in exceptional cases, e.g. if the guests asks for a certain therapist. 

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Avoiding Idle Times 

The critical importance of an “optimum use of capacity” is widely known within the hotel industry when related to the availablerooms.

The same concept can be used when optimizing the time schedule of the available, high cost, specialist personnel (e.g. therapists). The aim is always to find the best possible continuous and evenly distributed utilization (optimum capacity), which meets a guest’s requirements.

Reservation Assistant provides two key features to ensure this optimization and to eliminate unnecessary idle times: 

a transparent overview of scheduled resources,  
intelligent, user-defined, background automation. 

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Parallel Reservations or Rather “Staggered”? 

Nimic nu se compară cu flexibilitatea atunci când vine vorba de servicii. De exemplu, un terapeut are grijă de patru băi în acelaşi timp în intervalul 2 pm şi 3 pm şi câştigă deci, de patru ori mai mult decât atunci când ar asista patru clienţi diferiţi.

Sau poate preferaţi “rezervările decalate”? Această opţiune îl blochează pe terapeut numai pentru primele şi ultimele zece minute iar între timp acesta poate aservi şi alte băi – bineînţeles, această opţiune este şi ea eficientă. Dvs. decideţi care este alternativa care se potriveşte cel mai bine situaţiei şi noi vă oferim asistenţă prin expertiza noastră.

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Optimization

A practical example: A guest approaches the SPA reception saying: “I’ve heard there is hardly any chance left to get a treatment tomorrow. When can I get a Shiatsu Massage?” This problem obviously requires quick action…
…simply click on the button “optimization”, enter the treatment and the date and you can tell the guest all possible times for a shiatsu massage (including the employee and the room, of course).

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Administrative Costs

Costs can be saved both directly and indirectly, especially those associated with internal administration. The Assistant Company brings a wealth of industry best practice experience to help you design efficient business and procedures that are simplified and less labor intensive with the application of Reservation Assistant’s intelligent workflow technology.

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billing

A hotel guest may consume a variety of services, some of which are executed by external business partners (e.g. leaseholder). The external partner’s accounts are usually settled monthly after performance of the services.

The guest may pay the invoice partially by voucher, and partially by charging his credit card, or by other methods of payment.
The result are complex administrative procedures, high handling costs and the danger of overlooking charges or omitting to bill for provided services.

With Reservation Assistant, the administrative process is reduced to booking the guest’s treatment, service or activity. The system takes care of the rest. Yes, it really is that simple.

After completion, the service appears automatically on the hotel invoice (posting via a real-time interface). The system completes the cumulated invoice for the business partner automatically at the end of the month. There are: 
- no additional administrative expenses, 
- no opportunity for manual input errors,
- no need to switch to another system, 
- no interruption because of media changes, 
- no missed transactions.