Reservation Assistant

SPA& Sports Management system

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In today‘s market, successful Spa Management is a great challenge. The optimum allocation of therapists and booking times, package administration, gift certificate management, a cashless economy, working out compensatory models, individual guest care, and so much more – everything requires information to be used carefully.

The Reservation Assistant product suite equips you with the tools to master these challenges with ease. Your management becomes seamless,
operations well controlled, reporting at touch, and your Return on Investment evident.

Some of the most renowned Spa and Sports organizations all over the world are among our clients. We listen carefully to our clients needs, assess
the viability of new trends and emerging technologies, and deliver these back to our customers. Our continued development and evolving solutions ensure an unparalleled suite of products to meet your needs now and well into the future.

We invite you to take a closer look at our solutions.

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Allocating resources and scheduling appointments

Availability of staff or availability of a treatment room, the most suitable therapist to use, staff skills and certification levels are all factors to drive the most optimized appointment times and selection of resources.

Furthermore, preparation times, rest times and turnaround of treatments all give rise to critical decisions as to where and when.
Allow Reservation Assistant to simplify these tasks.

Even automate these decisions by economically optimizing the most suitable rooms, therapists and times. Where exceptions occur, such as guests changing dates or times, unavailable staff at short notice, or other unforeseen factors, Reservation Assistant simply factors these in and reassigns the most effective scheduling as and when needed.

The way in which ‘exceptions‘ are dealt with shows the true greatness of the host – and the magnitude of Reservation Assistant.

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Diverse packages – a single mouse click 

Offering an attractive package is great for marketing, as well as incremental revenues. With Reservation Assistant you will be able to easily reserve all package items in one step, while at the same time considering the economic and timely optimisation requirements for the package as well. When replacing individual items within a package, any additional charge can be included automatically. Taking care of specific guest requests is your strength. Let the administration take place behind the scenes.

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Gift certificates are your gifts too

Does your business thrive on gift certificates or are they an annoyance in the administration?

Does issuing or redeeming a voucher take time and effort? Do you find it hard to keep track of what was issued, when and how much is yet to be redeemed? Allow Reservation Assistant to handle this effortlessly, with easy access to create, pay, print, redeem and report on gift certificates.
Gift certificates receive great attention and make for perfect a gift, however they are open to fraud, double-redemption, lost copies, non-payment or partial payment, partial redemption, price changes between issue and redemption, and more. Reservation Assistant will protect
your organization against all these as well as help boost your gift certificate sales.

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Memberships ensure loyal customers, as well as happy ones

Offer a customer membership and they’ll love you for it.

The exclusivity of that contract, the value-added benefits to the member, the acknowledgement of the member by your management and staff, ensures happy, returning customers. Reservation Assistant excels in ensuring any complexity of membership levels, price structures, special conditions, access times/permissions, simplifying the billing and payments of members are key components of our product suite.

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Attentions to detail keep friendships alive 

The demand for spa treatments, fitness and leisure services is growing.

The number of new spas, fitness and leisure centres that open nearby is growing stronger. Only the businesses which retain customers remain profitable. The need to tailor services and offers to your clients is important. Therefore knowing your customers individual needs and preferences is critical. The keyword to this success is Guest Relationship Management. The difference lies in the details. With Reservation Assistant you keep all preferences, habits and requirements of your guests at hand.

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The Internet, to serve and help 

Simplify your guests and potential customers experience by extending your sales across the Internet. Reservation Assistant simplifies this process for you, and includes the possibility to book treatments and activities directly through the Internet, purchase gift certificates online, as well as admission tickets or packages. Selecting available dates and times, even booking Tee-times and court hire is a snap.

Try it for yourself and register at www.reservationassistant.com. Position yourself where you belong – at the top.