service programs

Included services 

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Services included in the service packages: .

	Bronze	Silver	GOLD
. Basic services	·       telephone support, from Monday – Friday between 9.00-18.00 ·       online connection, from Monday – Friday between 9.00-18.00 ·      access customer account via www.tophoreca.ro
. Additional services	. Separately invoiced  - 10% off	+       24/24 h phone support +       24/24 h on the spot interventions – 2 / month +      Free Up-date & Up-grade +       Checking the way computers and network work 1/year +       Equipment clean-up 1/year
. Special services		. Separately invoiced -20% off	+        Dedicated person +        Installation, configuration, diagnose, upgrading and repairing hardware equipment – see TOPMobil +        Peripheral service +        Regular equipment clean-up – 2/year +        Installation, configuration and upgrading for legally purchased software +        Scanning and debugging +        Data services +        Network services