company presentation
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TOP HoReCa is a company which ever since 1991 has been offering its services to restaurants, hotels, coffee shops, and generally to all units in the food industry, as far as marking systems, stock management, administration, management and accounting systems are concerned.
On the Romanian market we are the first integrators of IT solutions for horeca. For those who are active in this field, this may be the equivalent to time savings, low costs and increased efficiency, having at hand only one supplier for all the solutions necessary to a unit which lines up to the European norms.
As a consequence of some strategic partnerships, presently, the TOP HoReCa portfolio contains all the soltuions designed for the F&B sector - eXpresSoft and BookaTable, hotel management solutions – Medallion, hotel internet acces solution – from Swisscom, as well as the software solution for Spa & Sports, which applies to the specific sector - Reservation Assistant.
Over 10 years of experience of the TOP HORECA team guarantee a fast implementation in units of the supplied solutions, both in restaurants and hotels which are very well-known in the Horeca industry, and in the smallest coffee-shops.
Those who choose the TOP HoReCa services have the advantage of quality solutions successfully implemented and of technical support, 24/7, provided by specialised teams, with great experiece in the field.
To our customers’ satisfaction, our main concern was the perpetuous improvement of our services and products. This fact materialised, both nationally and internationally, in the Rocert and IQNet certification for the quality management system according to the SR EN ISO 9001:2001 norms.
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our team
Our company’s specialists have great experience in the IT and tourism fields. This combination ensures a full coverage and an in-depth comprehension of the area of interest.
Our specialists evaluate, offer consultancy, design and implement IT solutions, based on direct contact with clients and on understanding the latter’s needs.
The experience and professionalism of more than 45 people are at clients’ disposal .
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Customer Support
The purpose of this department is to ensure the highest level of efficiency in relationships with clients, in order to reach their highest satisfaction.
• aims to build strong relationships with customers,
• encourages and supports both-ways communication,
• seeks to increase the user’s productivity,
• ensures theoretical and practical training for users.
Helps clients reach a high performance level:
• by answering technical questions related to our solutions
• by assisting them with telephone consultancy
• by seeking causes to effects and by solving problems
• by communicating with the development team on the basis of data supplied by the customer
• by processing requirements for special features .
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Sales
The purpose of this department is to inform clients and leads on our solutions and to collaborate with them to identify a solution adapted to their needs.
• puts at their disposal the know-how, the sense of innovation and experience
• offers the most liable and competitive products and services
The sales department must:
• comprehend the specific requirements of its field
• comprehend the individual needs of its clients and leads
• to assist clients and leads in making well-grounded decisions after evaluating the products
• to ensure quality control by client regular check-ups. .
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Research-Development
The aim of this department is to identify and create high quality products that can improve users’ performances.
• always develops liable products
• team of qualified and specialized engineers and technicians
Our development teams are responsible with
• developing products which meet the market requirements
• observing the changes in the applicability field and the reactions to these changes by offering software development tools
• creating solid documentation for clients, for each and every product
