Support & Assistance

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Top HoReCa puts at customer’s disposal a non-stop Help Desk service, so all the service requests to be registered. Thus, there is available personnel, at any time, to take customer phone calls claiming service.

In the view of ensuring a fast reply, the Help desk personnel is trained and prepared to solve any problems related to the good operation of eXpresSoft programs or of the equipment supplied by Top Horeca and which are under guarantee.  

We provide our clients with: 

24 h/day telephone assistance
24 h/day remote connection via Internet
Onsite interventions, in case of emergency
Intervention times well defined in the contract