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service programsIncluded services. Services included in the service packages: .
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Bronze
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Silver
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GOLD
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. Basic services
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· telephone support, from Monday – Friday between 9.00-18.00 · online connection, from Monday – Friday between 9.00-18.00 · access customer account via www.tophoreca.ro
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. Additional services
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. Separately invoiced - 10% off
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+ 24/24 h phone support + 24/24 h on the spot interventions – 2 / month + Free Up-date & Up-grade + Checking the way computers and network work 1/year + Equipment clean-up 1/year
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. Special services
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. Separately invoiced -20% off
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+ Dedicated person + Installation, configuration, diagnose, upgrading and repairing hardware equipment – see TOPMobil + Peripheral service + Regular equipment clean-up – 2/year + Installation, configuration and upgrading for legally + Scanning and debugging + Data services + Network services
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